Tuesday, August 30, 2016

Dentrix Notes Part I: Scheduling

Updated 10/3/2019

Sticky notes were a great invention, and I'm sure we've all used them for one reason or another since they came out back in the early 1980s. But a patient chart that becomes completely covered with yellow squares of scribbled notes without any method of sorting or prioritizing the pieces of information quickly has you wondering if there is a better way to organize your notes. With Dentrix, you have a variety of features that not only allow you to make note of patient information, but allow you to use that information more effectively.

By ditching the sticky notes, and revamping your note organization in Dentrix, you can discover the many places where patient notes can be stored and how you can manage that information in more effective ways.

Over the next few weeks, the Tip Tuesday blog will cover the different kinds of notes you can enter in Dentrix, their purpose and use, and from which modules you can access these notes. Notes will be divided into the following areas: Scheduling Notes, Patient Information Notes, Financial Notes, Insurance Notes, and Clinical Notes.

This week, we'll tackle Scheduling Notes:
  • Appointment Note - Appointment notes are attached directly to an appointment and usually reference special situations that the office should be aware of before seeing a patient. The Appointment Note can be printed on the route slip, patient visit form, and Daily Huddle report. For more information, see the Scheduling Appointments Dentrix Help topic.
  • Appointment Book Day Note - An Appointment Book Day Note is available for each day of the year and is generally used to keep track of information for a certain date. Appointment Book Day Notes are displayed on each workstation in the office. They are not specific to a patient. For more information, see the Creating Day Notes Dentrix Help topic.

  • Continuing Care Motivational Note - The Motivational Note available in the Continuing Care type dialog box was designed to create personalized messages to be printed on continuing care reminder cards. You can also use the note to keep track of special circumstances related to continuing care, but you must be careful to hide any text you don't want to print on the patient's card. For more information, see the Assigning Continuing Care Types Dentrix Help topic, specifically, step 9.
  • Lab Case Notes - Notes about a lab case can be entered in the Lab Case Note field. For more information, see the Creating Lab Cases Dentrix Help topic, specifically, step 2.

To learn about note field character limitations, see knowledgebase article #24903, Character Limits in Dentrix, in the Dentrix Resource Center.

Tuesday, August 23, 2016

Track Family Financial Situations with the Guarantor Note

Updated 9/23/2019

Guarantor notes are used to document information specific to the finances of a family account. Guarantor notes are shared for an entire family, and can be viewed from the Ledger, or by double-clicking the family balance block in the Family File.

To add a guarantor note to an account:
  1. With a patient selected in the Ledger, click the Guarantor Notes button to open the Guarantor Notes dialog box.
    Note: The color of this button changes depending on whether there are notes already entered on the account. The "G" on the button changes to blue when a note is entered for the account.

  2. Click Insert Dateline to insert the date you are making the note.
  3. In the Account Note field, enter the desired note.

  4. Click OK to save the note and return to the Ledger.
    Note: If you are using passwords, you can restrict which users can create and edit guarantor notes.

The Guarantor Notes dialog box also has a place for billing statement notes. A note entered in the Billing Statement Note field only prints on that family's statement, and only until the date you specify. To learn more about billing statement notes see the Adding Billing Statement Notes topic in the Dentrix Help, or the Custom Billing Statement Notes post from this blog.

Tuesday, August 16, 2016

Correcting Posting Errors on Payments in History

Updated 9/23/2019

Occasionally, you may find that you made a mistake on a payment posted in the Dentrix Ledger. You cannot delete payments in history, but you can correct the mistake and maintain accurate A/R records by entering an adjustment to offset the incorrect payment amount and then posting a corrected, backdated payment. Knowing how to correct posting errors in history will allow you to close each month without fear that you won't be able to go back and correct mistakes later.

Consider this scenario:
Jane Doe called today with a question about her billing statement. Her statement shows a balance of $270, but she says she made a $300 payment the last time she was in the office. You look at her Ledger and see that there was a $30 payment entered for her last month on the date of her visit. You check your credit card receipts and verify that she did make a $300 payment, it was just posted incorrectly. Since the payment is in history, you cannot delete it. To correct the mistake, you will need to post an adjustment to offset the incorrect payment amount and then post a corrected, backdated payment.

To correct posting errors for payments in history:
  1. In the Ledger, select the patient.
  2. Find the payment that needs to be corrected. Double-click it to open the Edit History Payment dialog box. You won't be making any changes in this dialog box, but you need to open it to take note of the Date, Amount, and Provider the payment was allocated to, which you will need to know when you enter the adjustment. Once you have noted this information, click OK to close the dialog box and return to the Ledger.
    Note: If the original payment was split when it was entered, you may need to find two or more payments which, when added together, equal the payment amount you are trying to correct.
  3. From the Ledger menu, select Transaction > Enter Adjustment.

  4. Enter the amount of the payment you are correcting in the Amount field.
  5. Select the type of adjustment being made in the Type pane. For example, if you are offsetting a payment, you will select a debit (+) adjustment to negate the amount of the payment.
    Note: If you do not already have one, you should set up a debit (+) adjustment type specifically for correcting payments in history.
  6. Select the Provider to whom the adjustment should be applied. This should be the same provider the payment was originally applied to.
  7. In the Note field, enter a note explaining why the adjustment is being made. This is a good practice to be in the habit of doing, so you have a record of why a change to the payment is being made.
  8. Click OK to enter the adjustment.
  9. Now that you have posted an adjustment to offset the amount of the payment, it is as if the payment were never made. You must next post a new payment with the correct information to complete the process. From the Ledger, click the Enter Payment button.

  10. In the Date field, enter the date the original payment was made.
  11. Enter the correct amount of the payment in the Amount field.
  12. Enter the rest of the payment information as you normally would.
    Note: Make sure you apply this payment to the specific patient for whom you are correcting the procedure in history, and make sure you apply it to the correct individual provider. You should not split by provider or by family when posting a corrected, backdated payment. If you have two providers with incorrect payments, you should correct them individually and post two separate backdated procedures.
  13. In the Note field, enter a note explaining the situation and reason for this corrected payment.
  14. Click OK to post the corrected payment. The payment will have a ^ symbol listed in the Transaction Flags (*) column of the Ledger to indicate that it was backdated.

For additional information, read the information under the Credit and Charge Adjustments topic in Dentrix Help.

Tuesday, August 9, 2016

Catch Unsubmitted Claims with the Insurance Claims to Process Report

Updated 9/23/2019

It's the end of a busy day. You've been checking patients in and out, taking payments, filing insurance claims, answering phones, and scheduling appointments. At some point during the day you even had time to take a lunch break while one of the assistants covered the phones. Now it's time to run the end-of-day reports.

One important report you should be running each day is the Insurance Claims to Process Report. This report will identify all insurance claims that have been created in the Ledger but not sent to the Batch Processor, or printed, or sent electronically through eClaims. We all know that sometimes claims slip through the cracks and don't get submitted, and this report is the easiest way to catch them.
Note: This report will NOT show you claims that have been deleted.

When you run this report you can specify a range of patients, providers, and insurance carriers to be included. You can also filter using the claim date, type of claim (Primary/Secondary), patient name, insurance company name, claim amount, and expiration date on the report to keep it focused on just the information you are looking for. The report includes total amounts for primary and secondary claims and a combined total, to let you know just how important it is that you don't miss submitting these insurance claims!

To generate the Insurance Claims to Process Report:
  1. From the Reports menu in the Office Manager, click Ledger > Insurance Claims to Process.

  2. Select Dental to include dental insurance carriers or Medical to include medical insurance carriers.
  3. Type the Report Date you want to print on the report. The default is the current date.
  4. Select the range of patients, insurance carriers, and providers you want to include on the report.
  5. In the Select Date field, enter the creation date range of insurance claims that you want to include.
  6. Click OK to generate the report and send it to the Batch Processor.

Once generated, the report provides the following key elements:

  1. Claim Date - The date on which the claim was posted to the Ledger.
  2. Status - The claim status. Because this report includes only claims that have been posted but not processed, each claim displays "Created."
  3. Amount - The claim amount.
  4. Expires - The deadline by which the insurance carrier must receive the claim.
    Note: The Expires column pulls the claim expiration date from the Claim Deadline field in the Insurance Coverage dialog box for the insurance plan. If you have not customized this deadline, the expiration date will be the same as the claim creation date. This date is coming from Dentrix and is not necessarily an indication that the insurance company will not pay on the claim.
  5. Totals - The total value of primary and secondary claims.
For additional information on this and other Ledger Reports, see the Dentrix Help. Or read the Follow Through for Successful Claims and Don't Leave Money on the Table articles in Dentrix Magazine.

Tuesday, August 2, 2016

Where Did I Put that Patient Note?

"I know I entered a note in Dentrix that had something to do with John Doe's account, but I can't remember what it was, or where I entered it."

Sound familiar?

Let's face it, there are a lot of different places within Dentrix where you can makes notes about a patient. One of the little-known reports you can run in Dentrix is the Patient Notes Report. This report allows you to search all Dentrix note types according to a range of providers, patients, and dates that you specify.

To generate the report:
  1. From the Reports menu in the Office Manager, click Lists > Patient Notes Report.

  2. Type the Report Date that you want to print on the report. The default is the current date.
  3. Set the report options.
  4. Under Note Types, select the note(s) that you want to include in the report.
  5. Check the appropriate box(es) for any additional notes type(s) that you want to include in the report.
  6. Click OK to send the report to the Batch Processor.

The many locations for note taking in Dentrix are intended to help you be efficient in recording the right information in the right area. For more information on note locations, see the Top 10 Note Spots in Dentrix.