Tuesday, November 26, 2019

Documenting Perio Measurements Greater than 9mm

There's an old joke that goes, "How do you chart a tooth with a pocket depth greater than 9mm? As an extraction!"

But seriously, you'll want to document the perio measurement properly before you recommend treatment. So how do you do it in Dentrix?

Normally, when you enter probing depths in the Perio module, whenever you type a number, Dentrix advances to the next tooth position. If there are two digits, how can you keep Dentrix at the same site after you enter the 1?

If you are using your keyboard, press the key instead of typing a 1 as the first digit of your two-digit measurement, followed by the number of the second digit. For example, for a measurement of 12mm, you would type /2.

If you would rather use your mouse and click numbers on the data panel within the Perio module, click the 1_ button, then click the number of the second digit. So for a 12mm measurement, you'd click 1_ then 2.


For additional information, read these other tips based on the Perio module:

Tuesday, November 19, 2019

Looking up NEA Reference Numbers on Insurance Claims

Imagine that you're following up on a claim that you've submitted through Dentrix eClaims. The insurance carrier states that they did not receive your attachment and cannot process the claim. It's an aggravating situation, to say the least! Should you delete the claim and resubmit it? Or, should you print it and send it by certified mail?

Fortunately, there is an easy way to check the status of the claim and its submission details. When you do, you just might find that the information the insurance company needs has been there all along.

To check a claim's status, open it from the Ledger. Double-click the “e” icon in the claim's Status block. This “e” is more than just a logo advertising eServices, as it also opens a web browser to your eCentral insurance reports.


Click the claim ID, and you'll see the details of your submission. In the Attachments section, you'll see the National Electronic Attachment (NEA) reference number for each attachment.


Provide the insurance carrier representative with this number, and they will be able to locate the attachment on their system.

Note: This information is generally available online for about 3 months. If you click the “e” and see a blank web page, and your claim is older than 3 months, contact the eClaims Support team for help looking up the information.

For more information about using eClaims with Dentrix, read the following articles in the Dentrix Magazine online archive:

Tuesday, November 12, 2019

Charting Treatment Using the Procedure Listing Field

Are you the type of person who has the procedure code numbers memorized? Instead of looking for the procedure button or finding the code in the Procedure Codes panel, do you prefer to enter the code yourself, like "1206"? Well, you can! Type the code into the Procedure Listing box and then select the posting status.

The Procedure Listing box is on the Charting Toolbar. It's the text field to the right of the Clear Selected Teeth button. To enter a code, click your mouse in the box and type the code. You can even leave off the "D" prefix if you want to!

Next, select a status button — Existing OtherExisting, Treatment Plan, or Completed — and the code posts to the patient's Chart.

It's that easy!

If the Auto-State feature is turned on, the Procedure Listing box disappears. It will reappear when you turn off the Auto-State feature. (The image below shows the Charting Toolbar with the Auto-State feature turned on and the Treatment Plan status selected.)


Learn more about the Auto-State feature and other tools for optimizing the Chart by reading the Give Your Hygienist Tools for Success post from the Dentrix Office Manager blog.

Tuesday, November 5, 2019

Updating Office Fees using Microsoft Excel

Did you know that you can make changes to your office fee schedules using a spreadsheet program like Microsoft Excel?

It's as easy as exporting your fee schedule, creating a spreadsheet, making your changes, and then importing the new fee schedule back into Dentrix.

In the Office Manager, click Maintenance > Reference > Fee Schedule Maintenance, select the fee schedule(s) you want to edit, and click Export.


For additional information, read the article titled, It's Time to Update Office Fees Again in the Dentrix Magazine online archive.