Tuesday, September 15, 2015

Understanding the Continuing Care Module

It's important to keep your hygiene schedule full. Regular cleanings and oral cancer screenings promote a healthy mouth for patients, and much of the doctor's production is diagnosed during hygiene visits. Because of this, it is important to know which of your patients are due (or overdue) for these routine hygiene visits.

The Continuing Care module provides a way to monitor your patients' due dates for individual recall reasons, such as when they are due for a prophy or bitewings. The Continuing Care module displays a list of the information you need to contact a patient concerning their continuing care including due dates, whether they have an appointment scheduled, and the last time they were seen for their continuing care reason.

To access the Continuing Care module, from the Appointment Book, click the Continuing Care button.



Dentrix loads the module based on the Continuing Care View (filter settings) used the last time the module was opened. Patient information that matches the filters is displayed in the module window:



    1. The Due Date Span indicates the date range showing in the current view. (In the example above, the list is showing patients with continuing care due between September 10 and December 11.)
    2. The View Name displays to remind you which set of pre-defined view filters you have selected.
    3. The Date column indicates the patient's continuing care due date.
    4. The Type column indicates the continuing care type they are due for.
    5. The Appt? column indicates the date (if any) of  a scheduled appointment for the continuing care type. A plus "+" sign in this column indicates that the patient has a scheduled appointment for something other than the indicated continuing care type.
    6. The Status column indicates the last contact the office had with the patient.
    7. The Prior Treat. column indicates the date the patient was last seen for the continuing care reason.
    8. The Name column lists the patient's name. An asterisk "*" next to a name indicates the head-of-household for a family.
    9. The Age column indicates the patient's age.
    10. The Prov. column indicates the patient's assigned continuing care provider.
    11. The Phone column indicates the patient's home phone number.
Once you understand how to interpret the information on this list, you can begin to use it more effectively to contact patients and schedule them for overdue hygiene appointments.

Be sure to come back next week for a tip about how to create your own Continuing Care View to find specific groups of patients. 

And you can always register and attend one of the three continuing care courses offered at this year's Business of Dentistry Conference
  • Dentrix Continuing Care Basics - learn the importance of an effective continuing care program and how to set up and manage continuing care for individual patients
  • Dentrix Continuing Care Clean-Up - learn how to effectively track your patient recall efforts to be more productive
  • Dentrix Continuing Care from the Hygiene Chair - learn how to involve the chairside team in basic recall functions

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