Tuesday, September 16, 2014

Using the Wait/Will Call Button

Updated 3/23/2020

There will be situations where a patient gives you advanced notice that they need to reschedule their appointment. You don't want to break the appointment in Dentrix (and, have a broken appointment recorded in the Family File). But rather, you should use the Wait/Will Call button to move them to the Unscheduled List so you can schedule them when you have cancellations or holes in your schedule.

To set an appointment as wait/will call:
  1. Create an appointment for a patient.
  2. From the Appointment Information dialog box, click the Wait/Will Call button.


The appointment will be added to the Unscheduled List with a status of W/Call (instead of Broken) so you can see that is a person you might be able to call at short notice to fill an opening in the schedule.

For more information, read Managing Wait or Will Call Appointments in Dentrix Help.

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