Tuesday, December 3, 2013

Contacting Inactive Patients

The key to a thriving dental practice is having your patients return to your office for routine hygiene visits and recurring exams.  But the reality is that some patients tend to fall off the radar. Did they move? Did they find another dentist? Are they just not making new appointments?  It's not always easy to know the answer to these questions, or to even know who these patients are.

With Dentrix you can run the Inactive Patient List to find three types of patients:

  • Patients who have not been back to the office recently (you can set a date to search for)
  • Patients who have no continuing care and no future appointments
  • Patients who are already flagged as inactive in the Family File
Generate the Inactive Patient List from the Office Manager by clicking Reports > Lists > Inactive Patient List.  From the dialog box that appears, select the filtering options for the type of report you want to run, and generate the list.



Once you have your list of patients, you can use the default Inactive Patient letters within Dentrix to reach out patients and invite them to contact you or schedule appointments to get them back on track.



For more information about using Dentrix letters to contact inactive patients, see the "Merging Dentrix letters" topic in the Dentrix Help. For more information on generating the Inactive Patient List, see the "Inactive Patient List" topic in the Dentrix Help.

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