Tuesday, November 5, 2013

Tracking Broken Appointments

Has this ever happened to you? You come into the office on Monday morning and check your voicemail. You have a message from Stuart Sanders calling to cancel his 2:30 appointment.....again!

You know he has done this several times over the past few weeks, but you aren't sure how many times it's happened.  Did you know that Dentrix keeps track of this for you? Every time you break an appointment for a patient using the Break Appointment button, Dentrix updates the Missed Appointment counter in the Family File and notes the date the patient was originally scheduled.  An entry indicating a broken appointment, including the appointment reason, is also added to the patient's Office Journal.  That's a lot that happens with the click of a single button!














For more information and tips like this one for using the Appointment Book, see the the feature story in the Spring 2013 edition of Dentrix Magazine, titled "10 Time-Saving Tips from the Appointment Book."

No comments: