Tuesday, October 29, 2013

Setting up Fast Checkout Options

You've probably used the Fast Checkout button many times, but did you know that you can customize the tasks that are performed when you click it?

The Fast Checkout button, used as a patient checks out of your office, completes three important tasks all at once: it posts a payment, generates an insurance claim, and prints a receipt. You can customize these options to fit the needs of your office.

To set up your checkout options:
  1. From the File menu in the Ledger, click Fast Checkout Options Setup to open the following dialog box:
  2. Set up the tasks you want to perform when the Fast Checkout button is clicked in Dentrix. The following options are available:
    • Create Insurance Claim - Click this create an insurance claim for today's procedures, then mark where you want the claim to be sent:
      • Batch - Click to send the claim to the Batch Processor.
      • Send Electronically - Click to submit the claim electronically. You must first set up an eServices account to use this feature.
      • Print - Click to send the claim directly to the printer.
    • Enter Payment - Click to post a payment on the patient's Ledger.
    • Walkout - Click to create a walkout statement or receipt. Then, mark where you want the walkout statement to be sent:
      • Batch - Click to send the statement to the Batch Processor.
      • Print - Click to send the statement directly to the printer.
  3. To print appointment reminder labels for patients when they check out, click Print Appointment Reminder Label. The label will print to the label printer you have set up in the Office Manager (File > Printer Setup.) 
  4. To select checkout options for each patient because they tasks you perform at checkout vary, click Always Show Checkout Options.
  5. Click OK to save your settings. 
By setting up these options, you'll be guided through the checkout process, saving you (and the patient who is anxious to leave your office) time.

Tuesday, October 22, 2013

Find Patients with Unscheduled Treatment

One of the most powerful tools available in Dentrix is the Treatment Manager. You can use the Treatment Manager to generate a filtered list that only includes patients with unscheduled treatment. Since the list is interactive, you can work directly from the list to call patients, send email messages, generate quick letters and quick labels, make Office Journal notes, and access the Treatment Planner.

To access the Treatment Manager, from the Appointment Book click the Treatment Manager button.

In the Treatment Manager View dialog box, specify the filter criteria that makes sense to your practice.

If you want to contact patients about scheduling an appointment for treatment-planned procedures before the end of the year, it's a good idea to find patients who:

a) Are active patients
b) Have insurance
c) Have at least $100 of either primary or secondary insurance benefits remaining for the year
d) Have a treatment plan worth at least $10 that was diagnosed in the last year
e) Are not on either the Bad Debt, Payment Plan, or No Insurance billing types

Once you have generated the Treatment Manager List, you can look at the information about each patient and decide if you want to contact them and if so, how you want to do it.

For more information about using the Treatment Manager to contact patients to schedule treatment, and using Dentrix tools to do so, read the "Act Now to Boost Year-End Profits" article in the Fall 2013 Dentrix Magazine.

Tuesday, October 15, 2013

Drag and Drop Scheduling from Lists

Did you know that you can drag and drop an appointment from any of the appointment lists right to the Appointment Book? 

From the Appointment Book toolbar, click the Appt Lists option. A drop-down box appears giving you access to various lists of patient appointments including the Unscheduled List, ASAP List, Appointment List, and Pinboard List. Each of these lists can contain patient appointments that you can use to fill holes in your schedule.  

While viewing any of these lists, click a patient's appointment to select it, and then drag it to an open spot in the Appointment Book. Once you confirm the movement of the appointment, it no longer appears in the list. 

Don't spend time recreating appointments. Use the drag and drop feature to clean up your lists, and get patients back on the schedule.

Tuesday, October 8, 2013

Setting Up Document Types

When you save a document in the Dentrix Document Center, you must assign it a document type as a way of categorizing it. By default, Dentrix comes with several different document types that you can use to categorize patient documents, but you can also create additional document types or modify existing ones to more closely align with how your office works. 

You'll want to quickly find these documents at a later time, so using a type that is descriptive of the documents assigned to it is essential.

To set up a new document type, and edit or delete a default type:
  1. In the Document Center, select Setup > Document Types.  The Document Types Setup dialog box appears.
  2. Add, edit or delete a document type:
    • To add a new document type, enter a description for the document type in the Description field and click Add.
    • To modify an existing document type:
      • Select the document type from the list.
      • Click Change.
      • Replace the existing description with a new description.
      • Click anywhere in the dialog box to make the change.
    • To delete an existing document type:
      • Select the document type from the list.
      • Click Delete.
      • Click Yes to the confirmation message that appears.
      • If the document type is attached to documents in the Document Center, the Delete Document Type dialog box appears. Select another document type to assign all the documents to when the document type is deleted.

        Note: Only document types that do not contain signed documents can be modified or deleted.
  3. Click Close to return to the Document Center.
You may find that the default document types are sufficient for the way your office stores information. Or you may need to add or modify document types to better organize documents in a way that make sense with how your office works. Either way, set up document types that help you to manage, and later find the documents stored in the Document Center.

Tuesday, October 1, 2013

Splitting a Primary Insurance Claim

At times, insurance carriers will send a partial payment for an insurance claim. You can post the partial payment while still keeping track of the unpaid procedures by splitting the claim. Once the original claim is split into two or more separate claims, you still have all the reports and options available with any unpaid claim.

To split a primary insurance claim:
  1. With a patient selected in the Ledger, from the transaction log, select the primary insurance claim you want to split.
  2. From the Insurance menu, click Split Primary Claim. The Split Claim dialog box appears.
  3. Under Claim #1, select the procedure(s) that you want to move to the second claim. Click the Down Arrow button. Dentrix moves the selected procedures to the Claim #2 area.
  4. Click OK to exit. Two claims with the same date appear in the Ledger.
For more information on splitting claims, see the "Splitting Claims" topic in the Dentrix Help.