Tuesday, March 5, 2013

Understanding Privacy Requests

You've probably seen those Privacy Request fields in the Family File a million times, but do you know what the options mean and what happens in Dentrix if you check the box(es)?



  •  No Phone Calls - Select this option if the patient does not want to receive any phone calls. In Dentrix, <PRIVATE> displays anywhere the patient's phone number is supposed to display.
    Here's an example of the Appointment Book showing an appointment for a patient with Privacy Requests.

  • No Correspondence - Select this option if the patient does not want to receive letters, e-mails, or other correspondence.

  • Disclosure Restrictions - Select this option if the patient does not want information submitted via the Internet when referred to another doctor.

When you select any of these options and click OK, Dentrix gives you the option to create a patient alert for these requests. Additionally, in the Family File, the term Privacy Requests appears in red, and on the title bar of other modules to help you quickly identify patients who have privacy requests.

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