Tuesday, November 27, 2012

Patients with Unused Insurance Benefits

As the end of the year is fast approaching, it's a good idea to find those patients who have treatment-planned procedures without appointments AND who have unused dental insurance benefits remaining.

It's a win-win situation. You get to clean up your Treatment Manager list and increase your production and your patients still have insurance benefits remaining that most likely they need to use up or they will lose them when the coverage year starts over in January.

Generate a list of patients who meet this criteria, and start calling them to schedule those appointments before the year runs out!

For information on how to generate this list, log in to the Dentrix Resource Center and search for the following:
  • Knowledgebase Article #18550: How to Get a List of Patients with Remaining Benefits Including Treatment Planned Procedures
  • Knowledgebase Article #46402: Treatment Manager Filter Options Explained
  • Webinar Recording #41885: Treatment Manager & Collection Manager

Tuesday, November 20, 2012

Reduce Claim Denials by using Claim Remarks

Insurance billing experts say that a short explanation of why treatment was performed can make all the difference when insurance carriers are considering whether or not to cover a procedure.

Be sure to include a note in the Remarks for Unusual Services box on the insurance claim, and remember to follow these simple rules when writing claim remarks:
  1. Keep it short. You’re busy and the consultant who will review the claim is busy. The longer the narrative, the less likely it is to be read, so be brief.
  2. Keep it simple. The consultant doesn’t need to know the patient’s entire oral health history. Only include information relevant to the doctor’s decision to follow a specific course of treatment.
  3. Recycle. Reuse your narrative wording with narrative templates.

For more information about creating templates for frequently used insurance claim remarks and how to use the templates you create as part of an insurance claim, see the Dentrix eNewsletter article titled, 
Reducing Claim Denials with Claim Remarks.

Tuesday, November 13, 2012

Dentrix Keyboard Shortcut

In a fast-paced environment like a dental office, it's important for you to accomplish tasks as quickly and efficiently as possible. Did you know that you can use keyboard shortcuts to accomplish some of the most common tasks in Dentrix?

Here's a keyboard shortcut you may not have been aware of: You can close out an active Dentrix module by pressing ALT + F4.

Tuesday, November 6, 2012

The Day Sheet Report

Did you know that not only can you generate a Day Sheet report based on a date range, you can specify if you want the report to reflect either the Entry Date or Procedure Date? While most of the time entries and procedure dates for a transaction are the same, if a procedure was back-dated, the dates will differ, making the ability to generate the report with these options important. 

For more information, see the tutorial found in the Dentrix Resource Center under the On-Demand Training tab. Select the Dentrix Topics option, and scroll down to the Office Manager section and click Generating Key Reports.